Quality is about meeting the needs and expectations of customers. Customers want quality that is appropriate to the price that they are prepared to pay and the level of competition in the market. This webinar will introduce the following concepts:
Descriptive statistics (i.e. mean, standard deviation, confidence interval, etc.)
Quality graphs and tools (i.e. control chart, Pareto chart, scatter diagram, etc.)
Quality programs (i.e. Lean, Six Sigma)
